Terms of Service

1. Acceptance Of These Terms

By accessing or using the website, by submitting a contact request, by accepting an estimate or by entering into an agreement for our services, you accept these Terms of Service and agree to be bound by them. If you do not agree with any part of these terms, you should not use the website or engage our services.

These terms apply to every person who visits our site or buys our services, whether you are a homeowner, a contractor, an architect, a developer or a trade partner. We may occasionally provide additional written terms as part of a specific project agreement, and where those additional terms apply, they will be read together with this document. If there is a conflict, the specific project agreement will govern in respect of that project.

2. About Our Services

Steenblik Co. LLC is a dimensional stone and masonry business. Our services include cutting and preparing dimensional stone, building mortared fieldstone walls, constructing dry-stack landscaping stone features, fabricating custom hearths, mantels and slabs, restoring and repointing existing masonry, and delivering and crane setting stone at the site.

These services are brought to you by the developer Steenblik and the company he represents. All of our work is carried out to professional masonry standards, and we select every stone and every method with the needs of your site and your climate in mind.

3. Eligibility And Use Of The Website

You may use our website if you are at least eighteen years of age and if you have the legal capacity to enter into a binding agreement. By using the site you confirm that you meet these requirements. If you are acting on behalf of a company or another organisation, you confirm that you have authority to bind that organisation to these terms.

You agree to use the website only for lawful purposes and in a way that does not damage, interfere with or impose an unreasonable load on our site, our systems or the experience of other visitors. You agree not to attempt to gain unauthorised access to any part of our website, our servers or any account, and you agree not to introduce any harmful code into our systems.

The content on our website is provided for general information about our stone and masonry services. It is not a substitute for professional advice about your particular project. Every site is different, and the right stone and the right method depend on the weight, the drainage, the expected use and the local conditions. When you are ready to work, we are glad to give you advice that is specific to your site, rather than asking you to rely on general guidance that may not fit your situation.

4. Quotes And Estimates

When you contact us about a project, we will review the details you provide and give you an estimate of the cost and scope. An estimate is our good-faith projection of price based on the information available at the time. It is not a binding offer until we confirm an accepted order in writing.

Because real stone varies in weight, colour, veining and yield, and because site conditions can differ from what is visible at first glance, an estimate may need to be adjusted. We will tell you clearly and promptly if any change to the price becomes necessary before the work begins, and you are always free to accept the revised scope or to stop before we incur further costs.

5. Orders And Contract Formation

An order is formed when you accept a written quotation from us and we confirm it back to you, or when the parties sign a project agreement. Until mutual written confirmation, no binding contract for custom cutting, fabrication or setting exists, and either party may withdraw from discussions.

We may accept an order by confirming the details in writing, by issuing an invoice, or by beginning the agreed work. If we are unable to provide a particular stone or finish, for example because a quarry can no longer supply that block, we will inform you before proceeding and we will not charge you for work we have not delivered.

It is important that we both agree on the scope before the work starts, because a masonry project involves choices that are hard to reverse once a block is cut. If your needs change part way through a job, let us know as early as you can. We will give you a revised price for the change, and we will only proceed with it if you accept the revised terms. This keeps everyone on the same page and avoids any confusion about what has been agreed and what it will cost.

6. Pricing And Payment

Prices are stated in United States dollars. Your final price depends on the stone selected, the exact dimensions and finish, the quantity, the site location and any delivery or crane setting requirements. We will always confirm the total price to you before you are asked to pay for work that has not been completed.

For larger or custom projects we may require a deposit before we begin cutting or production, with the balance due upon completion or on terms set out in the project agreement before work begins. We will never begin substantial production work without first agreeing with you on the deposit and the payment schedule. Payment is typically accepted by the methods we list on our invoice, and we will provide clear receipts for every payment you make.

A deposit covers the stone that we order and the cutting time we reserve for your job, and it is held against the final price of that job. Because custom-cut stone is cut to your specification and cannot easily be resold to another customer, the deposit may be non-refundable if you cancel after production has begun. However, we will always work with you to reach a fair outcome, and we will only keep the deposit to the extent needed to cover the costs we have already committed on your behalf.

7. Delivery, Crane Setting And Scheduling

We deliver stone and, where agreed, crane set heavy pieces on to prepared beds. Delivery dates we provide are our best estimate based on quarry supply, weather, transport and crew availability. While we work hard to hit every promised date, we cannot guarantee an exact day, because stone supply and site access sit partly outside our control.

If a delay means your stone cannot be delivered or set on the day we planned, we will contact you as soon as we know and agree a revised date. We will not charge you for a delay that we caused, and where a delay is caused by you or by site conditions you have not disclosed, we may add the reasonable cost of the extra time.

8. Site Preparation And Responsibilities

You are responsible for making sure the site is ready and accessible when we arrive. This includes providing access for our trucks and crane if they are part of the job, clearing the work area, keeping it free of hazards, and ensuring there are no buried utilities or obstructions in the digging or setting zones.

Where we prepare the footing or foundation for a wall as part of the agreed scope, we will do so professionally. Where the footing is to be provided by you or another party, you are responsible for ensuring it is suitable to support the weight of the finished wall, and we will not be liable for settlement that results from a footing we did not build.

You should also confirm, before we arrive, whether your property or your local authority requires any permit for the wall or landscape structure we will build. Obtaining the necessary permits is your responsibility unless we agree in writing to handle them for you. If a required permit delays the work, we will pause and coordinate with you and the relevant authority, and the schedule and cost will be adjusted to reflect the delay.

9. Warranty And Guarantees

We stand behind the workmanship of our installations. Our work is carried out in line with accepted masonry practice, which means that walls we build are bonded, drained and detailed to perform well in the local climate and to hold their course over many years. We warrant that this workmanship is free from defects caused by how we built it.

Because stone is a natural product, we cannot warrant against variations in colour, veining, texture or the natural surface character of each block. We can, however, warrant against structural failures of the masonry work itself. If you believe there is a workmanship defect, tell us within a reasonable time so we can inspect and, where confirmed, repair or replace the affected work at no cost to you.

10. Limitations Of Liability

To the fullest extent permitted by law, our aggregate liability for any claim related to the website or our services, whether in contract, negligence or otherwise, is limited to the amount you actually paid to us for the specific service in question. We will not be liable for any indirect, incidental, special or consequential damages, including loss of profits, loss of use, or loss of data, arising from your use of the site or our services.

Nothing in these terms limits any liability that cannot lawfully be excluded, such as liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation. Where a particular state or jurisdiction sets a minimum liability standard that applies to our work, we comply with that standard.

Because natural stone and the ground beneath it are not fully predictable, we ask you to understand that some degree of variation is a normal part of the trade. A hearting stone may shift slightly as a young wall settles, a cleft surface will dry a little lighter, and an old foundation may reveal a problem that was hidden until the wall was opened. We deal with these situations by communicating honestly and by fixing what is genuinely our fault, and we never try to pass off a workmanship problem as an act of nature.

11. Indemnification

You agree to indemnify and hold harmless Steenblik Co. LLC, its owner, employees and suppliers from any claim, demand, loss, damage or legal cost that arises from your use of the website, your breach of these terms, or your violation of any law or the rights of a third party.

This obligation applies only to claims that result from your own actions or inaction, and it does not apply to work that we performed improperly or to damage we caused through our own negligence. We will give you reasonable notice of any claim, and you may choose, at your own cost, to assist in defending it.

12. Intellectual Property

The content of our website, including its text, images, illustrations, trade names and design, is owned by Steenblik Co. LLC or its licensors and is protected by copyright and other intellectual property laws. You may view and print pages for your personal, non-commercial use, but you may not copy, reproduce, republish or sell our content without our prior written permission.

You may not use the company name Steenblik, our branding or any of our marks in a way that suggests endorsement, sponsorship or affiliation with you without our written consent. Nothing on this site grants you any right or licence in our intellectual property.

13. Third-Party Services

Our website may reference or link to third-party services, such as mapping providers, payment processors or industry resources. These services are provided by independent companies and are not controlled by us. Your use of any third-party service is subject to the terms and policies set by that service, which we do not control.

We are not responsible for the content, availability or privacy practices of any third-party service, and a link on our site does not imply our endorsement. When we use a third-party service to help us run our business, such as a supplier of mortar, a transport company or a payment processor, we select them carefully and we expect them to meet the same high standards of security and reliability that we set for ourselves.

We also use trusted materials in our own work, and we stand behind the quality of the checks we run on incoming stone and mortar. If a supplier delivers material below the standard we ordered, we inspect it, we reject anything substandard, and we only use stone and mortar that we are confident will perform in your project. Our role is to be the careful buyer on your behalf and to put only sound materials into your walls.

14. Disputes And Governing Law

These terms are governed by and interpreted in accordance with the laws of the state of Utah and the laws of the United States, without regard to conflict of law principles. The courts located in Utah shall have exclusive jurisdiction over any dispute arising out of or related to these terms or our services.

Before starting any formal claim, we invite you to contact us and try to resolve any concern directly and fairly. Most issues can be sorted out with a clear conversation, and we are happy to make things right. If a dispute must proceed, both parties agree to bring it in the courts described above.

Where a dispute relates to a completed wall or installation, it is often best to have the work inspected before any money or liability is argued over. We may inspect the wall to see whether the concern is a workmanship issue, a natural characteristic of the stone, or a result of the footing, drainage or how the wall is being used. Our goal is to understand the problem fully and to propose a practical solution, because resolving the issue is nearly always more valuable to you than winning an argument about blame.

15. Changes To These Terms

We may update these Terms of Service from time to time to reflect changes in our services, in the law or in our business practices. When we make material changes, we will update the last updated date at the top of this page and take reasonable steps to bring the changes to your attention.

Continued use of our website or services after changes are posted means that you accept the revised terms. For any contract already in place, the version of the terms that applied when you accepted the order will continue to govern that contract unless we agree in writing to apply a new version.

16. Contact Us

If you have any questions about these Terms of Service, or about ordering stone or masonry services from us, please get in touch. A member of our team will be glad to explain our process, pricing and conditions in plain language.

We regard every inquiry as the start of a working relationship built on honesty and good work, and we will always aim to answer your questions clearly and without jargon before any stone is cut or any course is laid.